Data Protection · User Privacy · Information Security
j99 is committed to protecting the privacy and personal data of every player on the platform. This Privacy Policy explains precisely what information we collect, why we collect it, how it is used, who it may be shared with, and what rights you hold over your own data.
Privacy at a Glance
These cards highlight the core pillars of our privacy approach. They supplement — but do not replace — the full policy text below.
Every connection between your device and j99 is protected by 256-bit SSL/TLS encryption. Your login credentials, payment details, and personal data are never transmitted in plain text. Encryption is active at all times — not just on login pages.
j99 does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. The only circumstances under which data is shared with external parties are described in detail in Section 5 of this policy.
You have the right to access, correct, and request deletion of your personal data at any time. Data subject requests are handled within 30 days of receipt. Contact the j99 support team via in-platform live chat to submit a request.
Account passwords are stored exclusively as salted cryptographic hashes using industry-standard algorithms. j99 staff cannot read your password. If you forget it, it must be reset — not retrieved. No employee has access to plain-text credentials.
j99 retains personal data only for as long as it is necessary for the purposes for which it was collected, or as required by applicable legal and regulatory obligations. Retention periods for each data category are specified in Section 8 of this policy.
j99 will only send you promotional emails, SMS messages, or push notifications if you have explicitly opted in to receive them during registration or via your account settings. You may withdraw your marketing consent at any time with immediate effect.
This Privacy Policy (hereinafter referred to as "Policy") describes how j99 (hereinafter referred to as "j99", "we", "us", or "our") collects, uses, stores, and protects the personal data of individuals (hereinafter referred to as "you", "the User", or "Member") who access or use the j99 website and any associated applications or services.
j99 takes privacy seriously. We are committed to handling your personal information responsibly, transparently, and in accordance with applicable data protection principles. By registering an account or using the j99 platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.
This Policy should be read alongside the j99 Terms & Conditions, which are available at /terms-conditions. In the event of any conflict between this Policy and the Terms & Conditions, the Terms & Conditions shall take precedence unless this Policy explicitly states otherwise.
j99 collects different categories of personal data depending on how you interact with the platform. The following table summarises the main data categories, the specific data points within each category, and the primary reason for their collection.
| Data Category | Data Points Collected | Primary Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality, government-issued ID number | Account creation, age verification, KYC compliance |
| Contact Data | Email address, mobile phone number, residential address (district, city, postcode) | Account communications, support, transaction notifications |
| Financial Data | bKash / Nagad / Rocket / Upay account numbers, transaction reference IDs, deposit and withdrawal amounts | Payment processing, fraud prevention, AML compliance |
| Technical Data | IP address, device type, operating system, browser type and version, device fingerprint | Security monitoring, duplicate account detection, platform optimisation |
| Usage Data | Pages visited, games played, bets placed, session duration, click and navigation data | Platform improvement, personalisation, responsible gaming monitoring |
| Communications Data | Live chat transcripts, support ticket content, feedback submissions | Support quality, dispute resolution, training |
| Marketing Preferences | Opt-in/opt-out status for email, SMS, and push notifications | Ensuring communications are sent only to consenting users |
j99 does not intentionally collect special category data (including health data, biometric data, religious beliefs, or political opinions) from its users. If you voluntarily disclose any such information through support communications or account notes, it will be treated with the highest level of confidentiality and will not be used for profiling or marketing purposes.
The majority of personal data j99 holds is provided directly by you during the course of your relationship with the platform. This includes data submitted at the point of registration (name, date of birth, contact details), data provided during identity verification (ID documents, proof of address), data entered when making deposits or requesting withdrawals, and communications you initiate with the j99 support team.
When you access the j99 platform, certain technical and usage data is collected automatically through standard web technologies. This includes your IP address, the type of device and browser you are using, the pages and sections you visit, the games you launch, the duration of your sessions, and navigation patterns within the platform. This data is collected passively and does not require any active input from you.
In specific circumstances, j99 may receive data about you from trusted third-party sources. These include identity verification service providers used for KYC checks, payment processors confirming transaction details, and fraud prevention services that flag suspicious activity patterns. Data obtained from third parties is handled with the same level of care as data collected directly.
j99 processes your personal data only where there is a clear and lawful basis for doing so. The following outlines the principal purposes for which your data is processed and the corresponding lawful basis in each case:
Your identity and contact data are processed to create and maintain your j99 account, verify your eligibility to use the platform (including age verification), and provide you with access to the full range of j99 products and services. This processing is necessary for the performance of the contract between you and j99.
Financial data is processed to facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, SureCash, and Tap. This includes verifying that payment method details match the account holder's identity and confirming transaction completion. This processing is necessary for the performance of the contract and is also required to comply with anti-money-laundering obligations.
j99 is required to verify the identity of its users as part of standard responsible gaming and anti-money-laundering procedures. This processing involves reviewing government-issued identity documents and, where necessary, proof of address or source of funds. This processing is carried out to comply with applicable legal obligations.
Technical data and usage data are analysed to detect and prevent fraudulent activity, including duplicate account creation, unauthorised access, bonus abuse, and money laundering. This processing is carried out on the basis of j99's legitimate interest in maintaining a secure and fair platform for all users.
j99 monitors usage and betting patterns to identify users who may be displaying indicators of problem gambling, such as significant increases in deposit frequency, extended session durations, or escalating stake sizes. This monitoring enables j99 to proactively offer responsible gaming tools and, where necessary, impose protective account restrictions. This processing is carried out on the basis of j99's legal obligation to promote responsible gambling.
Communications data — including live chat transcripts and support ticket histories — is retained to enable j99 to deliver effective customer support, resolve disputes, and maintain records of interactions for quality assurance purposes. This processing is necessary for the performance of the contract and for j99's legitimate operational interests.
Where you have provided explicit consent, j99 may use your contact data to send you promotional offers, bonus notifications, tournament announcements, and other marketing communications by email, SMS, or push notification. You may withdraw this consent at any time by updating your marketing preferences in your account settings or by contacting the support team. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to withdrawal.
Aggregated and anonymised usage data is used to analyse how users interact with the j99 platform, identify areas for improvement, optimise game loading performance, and develop new features. Where data is genuinely anonymised such that individual users cannot be identified, it falls outside the scope of this Policy.
j99 does not sell, rent, or trade your personal data to any third party. Your data may be shared with third parties only in the following circumstances, and only to the extent strictly necessary for the stated purpose:
j99 engages third-party service providers to support the operation of the platform. These include payment processing partners (bKash, Nagad, Rocket, Upay, SureCash, Tap), identity verification providers, cloud hosting infrastructure providers, live chat support software providers, and email delivery services. All such providers are contractually required to process your data only on j99's documented instructions and to maintain appropriate security standards.
To deliver casino and live casino games, j99 transmits certain account and session data to its certified game providers, including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, and Microgaming. This data transfer is limited to information required to authenticate the session and display your account balance within the game interface. Game providers are prohibited from using this data for any purpose beyond game delivery.
j99 may disclose your personal data to government authorities, law enforcement agencies, or regulatory bodies where required to do so by applicable law, court order, or other legally binding obligation. In such cases, j99 will disclose only the minimum amount of data required to satisfy the legal obligation and will, where permissible, notify you of the disclosure.
In the event of a merger, acquisition, restructuring, or sale of all or part of j99's business assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material changes to this Privacy Policy that may result from it.
Cookies are small text files that are stored on your device when you visit a website. j99 uses cookies and similar tracking technologies (including local storage objects and session tokens) to operate the platform, maintain your logged-in session, remember your preferences, and collect analytics data about how the platform is used.
You may control cookie behaviour through your browser settings. Most browsers allow you to block or delete cookies. However, disabling strictly necessary cookies will prevent you from logging in to your j99 account and using the platform. j99 does not respond to browser-level "Do Not Track" signals as there is currently no consistent industry standard for their interpretation.
j99 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, or destruction. These measures include:
While j99 takes all reasonable precautions to protect your data, no system connected to the internet can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights or freedoms, j99 will notify affected users as promptly as practicable.
j99 retains personal data for the minimum period necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable law. The following retention periods apply to the principal data categories:
Where data is no longer required and there is no legal basis for continued retention, j99 will securely delete or irreversibly anonymise it.
Subject to applicable law, you hold the following rights in relation to the personal data j99 holds about you. To exercise any of these rights, please contact the j99 support team via in-platform live chat or by emailing [email protected] (plain text — not a clickable link). j99 will respond to all verifiable data subject requests within 30 calendar days of receipt.
You have the right to request a copy of the personal data j99 holds about you, along with information about how that data is being used. This is commonly referred to as a Subject Access Request (SAR).
If any personal data j99 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or completed. For basic account information such as your email address or phone number, you may update this directly within your account settings without needing to submit a formal request.
You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent and there is no other lawful basis for processing, or where the data has been processed unlawfully. This right is subject to exceptions — for example, j99 is legally required to retain certain financial records for a defined period and cannot delete these in response to an erasure request.
In certain circumstances — for example, where you contest the accuracy of your data or have objected to processing — you may request that j99 restrict the processing of your data to storage only, pending resolution of the relevant issue.
You have the right to object to the processing of your personal data where j99 relies on legitimate interests as the lawful basis. You also have an unconditional right to object to the processing of your data for direct marketing purposes at any time.
Where processing is based on your consent or on the performance of a contract, and is carried out by automated means, you have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format.
The j99 platform is strictly intended for adults aged 18 years and above. j99 does not knowingly collect personal data from individuals under the age of 18. If j99 becomes aware that personal data has been collected from a minor, it will take immediate steps to delete that data and close the associated account.
If you are a parent or guardian and you believe that a minor has registered a j99 account or provided personal data to j99 without your knowledge, please contact the support team immediately via in-platform live chat. j99 treats all reports of underage gambling with the highest urgency.
The j99 platform includes games and content delivered by certified third-party providers, including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, and Microgaming. While j99 takes care to partner only with reputable, certified providers, each provider operates under its own privacy practices. j99 is not responsible for the privacy practices of game providers beyond the data sharing arrangements described in Section 5.2 of this Policy.
j99 does not include external links to third-party websites within its platform content. Any outbound links that do appear are limited to the payment method partner pages required to complete a deposit or withdrawal transaction, and those interactions are governed by the respective payment provider's own privacy policy.
j99 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform features. When a material change is made, j99 will notify registered users via email or via a prominent notice displayed within the platform. The "Last Updated" date at the top of this document will be revised to reflect the date on which the updated Policy takes effect.
Your continued use of the j99 platform following the publication of a revised Privacy Policy constitutes your acknowledgement of the updated Policy. If you do not agree with the revised Policy, you should cease using the platform and may close your account in accordance with the account termination procedures described in the j99 Terms & Conditions.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way in which j99 handles your personal data, please contact us through the following channels:
For data subject requests — including access, rectification, erasure, and portability requests — please clearly state "Data Subject Request" in your message and include the email address registered to your j99 account so that your identity can be verified efficiently.
Now that you know how we protect your privacy, explore everything j99 has to offer — from live cricket betting to slots, casino tables, and esports wagering.